What happens once my claim is passed to Hogar?

Once we receive instruction, we’ll review the claim details and contact you to explain the next steps, including what work is required and what to expect.

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Who will I be dealing with during the works?

You’ll have a single, dedicated point of contact throughout the claim, ensuring continuity, clear communication, and support at every stage.

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Can I stay in my home while the work is carried out?

In most cases, yes. Our teams are experienced in working in occupied properties and will take steps to minimise disruption. If alternative arrangements are required, this will be discussed in advance.

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How long will the repairs take?

Timescales depend on the extent of the damage. Once the scope of works is agreed, we’ll provide a clear programme and keep you updated if anything changes.

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Will I be kept informed during the works?

Yes. Regular updates are provided, and support is always available by phone or in person if you have any questions.

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Can I visit your office to discuss my claim?

Yes. Customers are welcome to visit our Kidderminster office to discuss their claim, review plans, and make decisions face to face.

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Who carries out the work?

Works are completed by our own experienced teams, allowing us to maintain consistent standards and accountability.

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Do you only carry out insurance work?

No. In addition to insurance restoration, we also undertake independent surveys, drone surveys, and private works.

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What areas do you cover?

We operate across the region from Hereford to Coventry. If you’re unsure whether we cover your area, please contact us.

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Still Have Questions?

If you can’t find the answer you’re looking for, our team is here to help. You can contact us by phone, email, or visit our Kidderminster office to speak with someone who understands your claim and can provide clear, straightforward guidance.